一.學術著作:(* 代表通訊作者)

(一)國際期刊

• Chen, H. T., Wang, C. H. and Shih*, I-Tung (2021/6/4). Are Front-Line Employees Punching Bags? The Relationship between Interpersonal Workplace Incivility and Employee Incivility toward Customers.  Journal of Hospitality and Tourism Management. 47(2), 377-388. (科技部計畫，MOST 106-2410-H-167-008) (SSCI, IF=5.959, Ranking=17/58)

• Wang*, C. H. and Chen, H. T. (2020/6/2). Relationships among workplace incivility, work engagement and job performance. Journal of Hospitality and Tourism Insights, 3(4), 415-429. (ESCI, 引用次數=1) https://doi.org/10.1108/JHTI-09-2019-0105

• Chen, H. T., Chen, K. H. and Wang*, C. H. (2020/3). Customer-based Menu Layout Design and Labeling Indices. Journal of Economics and Management, 16, 11-32.

• Chen, H. T. and Wang*, C. H. (2019/5/13). Incivility, satisfaction and turnover intention of tourist hotel chefs: Moderating effects of emotional intelligence. International Journal of Contemporary Hospitality Management, 31(5), 2034-2053. https://doi.org/10.1108/IJCHM-02-2018-0164. (SSCI, IF= 3.957, 引用次數=11)

• Chen, H.T. and Wang*, C.H. (2018/11/18). Incivility, Satisfaction, and Turnover Intention of Tourist Hotel Chefs: Moderating effects of Emotional Intelligence. International Journal of Contemporary Hospitality Management, 31(5), 2034-2053. https://doi.org/10.1108/IJCHM-02-2018-0164. (SSCI, IF= 3.957)

• 王志宏*、曹勝雄、何雪霞、陳細鈿(2018). Recreation Specialization, Recreationist-Environment Fit, and Flow Experience of Cyclists. Journal of Outdoor Recreation Study(戶外遊憩研究), Accepted and in press. (TSSCI)

• Chen, H.T. and Wang*, C.H. (2018). Integrating Performance Index and Adjusted Importance in an Importance-Performance Analysis: A study of Tourist Hotels, Journal of Service Science Research, accepted and in press (ABI).

• Chen, H.T. and Lin*, Y.C. (2018/09). A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chain. Service Business, 12, 551–573. https://doi.org/10.1007/s11628-017-0354-5 (SSCI, IF=2.110)

• Chao, C.C., Chen*, H.T., and Chuang, Y.C. (2018/3). A Study on the Feasibility for the Privatization of Taiwan International Airport. Journal of Aeronautics, Astronautics and Aviation, 50(1), 1-11. (EI)

• Chen, H.T. and Kuo*, C.M. (2017/12), Applying a Severity-Performance Loss Analysis in Service Failure Research, Journal of Service Science Research, 9(2), 121–145. (ABI)

• Lin, Y.T., Chen, H.T.*, Kao, W.Y. (2017/3). Study on process quality of shaft roundness of badminton rackets. International Journal of Information and Management Sciences, 28(1), 1-9. DOI:10.6186/IJIMS.2016.28.1.1 (TSSCI/EI)

• Chen, K.S., Chen, H.T. & Chang*, T.C. (2017/4). The construction and application of Six Sigma quality indices. International Journal of Production Research, 55(8), 2365-2384. DOI: 10.1080/00207543.2016.1246763 (Published online: 20 Oct 2016). (SCI)

• Chen*, H.T. (2016/12). Quality function deployment in failure recovery and prevention. The Service Industries Journal, 36(13/14), 615-637. (SSCI, IF=1.258)

• Kuo, C.M., Chen*, H.T. & Boger, E. (2016/9). Implementing City Hotel Service Quality Enhancements: Integration of Kano and QFD analytical models. Journal of Hospitality Marketing & Management, 25(6), 748-770. DOI: 10.1080/19368623.2016.1096225 (SSCI).

• Chen, H.T. and Chen*, K.S. (2016/11). A paired-test method to verify service speed improvement in Six-Sigma approach: A restaurant’s case study. Total Quality Management & Business Excellence, 27(11/12), 1277-1297. (DOI: http://dx.doi.org/10.1080/14783363.2015.1074522)(SSCI, IF=1.526)

• Chen, H. T. and Chen*, K. S. (2016/5). A new service performance index based on time interval of complaints. Journal of Testing and Evaluation, 44(3), 1383-1389. (SCI, IF=0.669)(DOI: 10.1520/JTE20140218; ISSN: 0090-3973)

• Chen, H.T. and Chen*, K.S. (2016/4). Assessing the assembly quality of a T-bar ceiling suspension by using an advanced multi-process performance analysis chart with asymmetric tolerance, European Journal of Industrial Engineering, 10(2), 264–283. (United Kingdom)(SCIE, IF=1.085)

• Chen*, H.T. and Chao, C.C. (2015/10). Airline Choice by Passengers from Taiwan and China: A Case Study of Outgoing Passengers from Kaohsiung International Airport. Journal of Air Transport Management, 49, 53–63 (SSCI, IF=2.038). 10.1016/j.jairtraman.2015.08.002

• Chao, C.C., Chen*, H.T. and Yeh, T.L. (2015/8). A comprehensive relationship marketing model between airlines and travel agencies: the case of Taiwan. Journal of Air Transport Management, 47, 20-31 (SSCI, IF=2.038).

• Chen, H. T. and Chen*, Brendan T. (2015/4). Integrating Kano model and SIPA grid to identify key service attributes of fast food restaurants. Journal of Quality Assurance in Hospitality and Tourism, 16(2), 141-163. On line DOI: 10.1080/1528008X.2015.1013407. (ABI)

• Chen*, K.S., Yang, S.L. and Chen, H.T. (2015/3). Process improvement capability index with cost – A modeling method of mathematical programming. Applied Mathematical Modeling, 39(5/6), 1577-1586. On line doi:10.1016/j.apm.2014.09.025. (SCI, IF=2.617)

• Chen*, H.T. (2014/11). Applying Fuzzy Multiple Criteria Decision-Making Method and Service Failure Index to Evaluate Restaurants’ Performance. Journal of Management and Strategy, 5(4), 14-25. (ABI)

• Chen*, H.T., Chen, K.S., Tseng, H.P. and Chang, W.F. (2014/7). Usage behavior causal model construction for B&B-owned websites - From the B&B owner/operator perspective. Journal of Quality Assurance in Hospitality and Tourism, 15(4), 399-424. (ABI)

• Sung*, W.P., Jhang, J.S., Hu, S.T., & Chen, H.T. (2014). Study of improved thermal comfort conditions for outdoor recreation of Taiwan road garden. Environment, Energy and Sustainable Development, 1, 219-223. (EI)

• Chen, K.S. and Chen*, H.T. (2014/3). Applying importance-performance analysis with simple regression model and priority indices to assess hotels' service performance. Journal of Testing and Evaluation, 42(2), 455-466. (SCI, IF=0.669)

• Chen*, H.T. (2013/10). Assessing the Performance of Service Failure Categories from Employee Perspective. The Journal of Global Business Management, 9(3), 5-15. (ABI)

• Chen*, H.T. and Lin, T.W. (2012/4/23). How a 3D Tour Itinerary Promotion Affect Consumers Intention to Purchase a Tour Product? Information Technology Journal, 11(10), 1357-1368. (EI)

• Chen, K.S.*, Chen, H.T. and Wang, C.H. (2012/3). A Study of Process Quality Assessment for Golf Club-Shaft in Leisure Sport Industries. Journal of Testing and Evaluation, 40(3), pp. 512-519. (NSC-99-2218-E-167-001). (SCI, IF=0.669)

• Chen, K.S., Chen*, H.T. and Lin, C.L. (2012/3). Applying a revised SQPM in the Define step of six sigma and a case study. Total Quality Management & Business Excellence, 23(3), 309-324. (DOI: 10.1080/14783363.2011.593851). (SSCI, IF=1.526)

• Hsia, T.C., Chen*, H.T. and Chen, W.H. (2008/12). Measuring the Readability Performance (RP) of Aircraft Maintenance Technical Orders by Fuzzy MCDM Approach and RP Index. Quality and Quantity (SSCI/SCI, IF=1.072), 42(6), 795-807. (NSC-90-2218-E-270-002).

• Tong, L.I., Chen*, H.T. and Tai, Y.F. (2008). Constructing BCa Bootstrap Confidence Interval for the Difference between Two Non-normal Process Capability Indices CNpmk. Quality Engineering (SCI/SCIE, IF=1.238), 20(2), pp. 209-220.

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(二)國內期刊

• 陳細鈿*、王靖欣、楊金山、張呈靜、陳貴英、何珏葶、林怡萱、曾穎嵩(2021/08)，『台中觀光夜市網站建構與遊客使用意願之研究』，島嶼觀光研究，第13卷，第4期，第1-30頁。

• 陳細鈿*、王靖欣、李明彥、鄭欣怡、陳怡君、邱聖惠、鄭惠蓉、黃佩雯、劉昀淳(2020/3)，『以科技接受模式探討遊客對農特產品行銷平台之使用意願』，休閒產業管理學刊，第13卷，第1期，第63-84頁。DOI: 10.6213/JLRIM.202003_13(1).0004

• 陳細鈿、陳瓊雯、張雪楓*、王靖欣(2018/12)，『服務失誤對企業形象及忠誠度影響之研究－以餐廳業為例』，島嶼觀光研究期刊，第11卷，第4期，39-72頁。

• 陳細鈿*、李佳純、王靖欣(2018/9)，『感官刺激、擁擠知覺、消費者情緒與行為意圖之關係：中介效果與調節效果』，休閒產業管理學刊，第 11 卷，第 2 期，第 21-44頁。王嵩博、陳細鈿、翁笠耿、陳貴凰*(2017/3)，菜單版面標示管理系統之研究，休閒產業管理學刊，10(1)，34-53。

• 陳細鈿、陳貴凰*、黃鈺升(2016/7)，地方飲食列入餐廳常態性菜單設計之關鍵成功因素研究，靜宜人文社會學報，第10卷，第2期，71-108頁。

• 陳細鈿、陳貴凰*、張柏文、賴鈺欣、甘姵柔、陳瑀薔、劉怡君、廖苑辰(2015/12)，服務補救知覺與補救後滿意度之關係：兼論失誤嚴重性與補救效益的調節效果，運動休閒餐旅研究，第10卷，第4期，1-23頁。

• 陳細鈿*(2015/3)，『沖泡式研磨咖啡包體驗行銷對消費者行為意圖之影響』，島嶼觀光研究，第8卷，第1期，52-86頁。

• 陳細鈿*、呂洛宓、王宜貞、王蕙瑜、袁穎聰(2013/3)，『知覺價格對知覺品質與滿意度之調節效果研究』，休閒產業管理學刊，第6卷，第1期，23-49 頁。

• 陳細鈿*、蕭婷方、陳筱喻、高廷萱、簡婉如(2012/1)，『應用Google Earth於多媒體教材製作及輔助教學成效之評估』，島嶼觀光研究期刊，第4卷，第4期，43-73頁(NSC 99-2815-C-167-022-H)。

• 陳細鈿*(2011/7)，『連鎖便利商店服務品質績效評估與服務策略比較之研究—以7-11及全家便利商店為例』，創新與經營管理學刊，第2卷，第2期，81-96頁(NSC 97-2221-E- 167-021)。

• 陳細鈿*、蔡念儒、洪佳琳、郭慧貞(2010/12)，『理想休閒、觀光及餐旅相關科系評選之研究』，休閒產業管理學刊，第3卷，第3期，14-35 頁(NSC 98-2851-C-167-020H)。